Privacy Policy Betcuci –
Player Data Security in Malaysia

Betcuci ("we", "platform", "Company") operates under the domain betcuci.bet and is committed to protecting the privacy of every user who accesses or uses our services. This Privacy Policy clearly and transparently explains how we handle your personal information.

This policy applies to all information we collect through the Betcuci website, mobile app, email communications, customer service interactions, and any other channels associated with our platform. It covers both data you provide directly and data collected automatically as you browse our platform.

We consider your trust our most valuable asset. As such, every data-handling decision we make is guided by your best interests and safety as a player. Betcuci in Malaysia.

Betcuci collects only the data genuinely necessary to provide our players with a safe, seamless, and high-quality service. The following are the categories of data we collect:

Betcuci collects your information through several key channels. Understanding each collection method will help you make informed decisions about your use of our platform:

• Account Registration: When you register as a Betcuci member, you voluntarily provide basic personal information such as your name, email address, and phone number.
• KYC Verification Process: To meet legal requirements, we request identity documents such as a copy of your MyKad during the Know Your Customer (KYC) process.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, our system records the relevant transaction details.
• Platform Usage: Cookie technology and automated tracking record your browsing patterns, games played, and preferences on the platform.
• Customer Service Interactions: Live chat conversations, support emails, and complaints are retained for quality control and dispute resolution purposes.
• Third-Party Sources: In certain circumstances, we may receive information from authorised payment partners for identity verification purposes.

Betcuci uses your personal data solely for lawful and relevant purposes. We do not process your data for any purpose not stated in this Privacy Policy. The primary purposes for which your data is used are as follows:

• Account Management: Creating, maintaining, and securing your Betcuci account, including a safe and seamless login experience.
• Transaction Processing: Ensuring all deposits and withdrawals in MYR are processed accurately and securely through approved Malaysian payment channels.
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required by the relevant authorities.
• Platform Security: Detecting and preventing fraud, hacking, duplicate accounts, and any suspicious activity that could harm other players.
• Service Enhancement: Analysing usage patterns to improve the gaming experience, user interface, and game offerings.
• Service Communications: Sending you important notifications regarding your account, transactions, promotions, and relevant policy updates.
• Responsible Gaming: We monitor gameplay patterns to identify players who may benefit from responsible gaming assistance and support.

Betcuci does not sell your personal data with any party. However, there are limited circumstances where we need to share your information with certain parties to enable the platform to operate properly and securely:

• Payment Service Providers: Partners such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks receive only the minimum transaction information required to process your payment.
• Game Providers: Licensed third-party gaming platforms such as Pragmatic Play and Evolution Gaming may receive your player ID solely for game session management purposes.
• Legal Authorities: We are required to disclose information to Malaysian government authorities or law enforcement agencies when mandated by a court order or applicable law.
• Fraud Prevention Agency: In cases of suspected fraud or money laundering, we may share information with the relevant agencies for further investigation.
• Business Transfers: In the event that Betcuci is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, with appropriate notice provided to you.

All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that information for the specified purpose.

Betcuci continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our technical and organisational security measures include:

• Data Encryption in Transit: All communications between your browser and Betcuci's servers are encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard AES-256 encryption algorithms.
• Access Controls: Only authorised Betcuci staff with a legitimate business need are permitted to access your personal data.
• 24/7 Monitoring: Threat detection and security monitoring systems operate around the clock to identify any unusual activity.
• Regular Security Audits: Betcuci conducts regular security assessments and penetration testing carried out by qualified independent security firms.
• Staff Training: All Betcuci staff undergo mandatory data protection training and are required to sign confidentiality agreements.

While we take every reasonable step to protect your data, no security system can guarantee absolute 100% protection. In the event of a data breach, we will notify you and the relevant authorities within the timeframe required by law.

Betcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use our platform to help us improve website functionality and speed.
• Functional Cookies: Saves your preferences such as language, display settings, and login details for a smoother experience.
• Analytics Cookies: Helping us understand website traffic and usage patterns through approved third-party analytics tools.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Betcuci platform and your overall gaming experience.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold certain rights over your personal data stored by Betcuci. We respect and facilitate the exercise of these rights:

Your personal data is stored in data centres located in facilities that comply with international security standards. In certain situations, data may be transferred to and stored at locations outside Malaysia, particularly when involving licensed international gaming service providers.

When such data transfers occur, Betcuci ensures that:

• The recipient country or region provides a level of data protection equivalent to or greater than that of Malaysia.
• Appropriate data transfer agreements, including approved Standard Contractual Clauses, have been established.
• Recipient providers are bound by strict data protection obligations under formal contracts.

Data Retention Period: Betcuci retains your personal data for as long as your account remains active or as required for service delivery. Following account closure, we retain certain data for a minimum of 7 years to comply with Malaysian financial and tax legal requirements. Data that is no longer needed will be securely deleted or anonymised.

If you have any questions, concerns, or complaints about how Betcuci handles your personal data, we encourage you to reach out to us directly. We are committed to resolving every inquiry promptly and transparently.

• Privacy Email: privacy@betcuci.bet – for all enquiries relating to personal data protection
• Support Email: support@betcuci.bet – for general enquiries and account support
• Live Chat: Available 24/7 on the Betcuci platform in Bahasa Melayu

We aim to respond to all privacy-related enquiries within 2 business days and resolve formal complaints within 14 working days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.

Betcuci reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business practices. You will be notified of any material changes via email or an in-platform notification at least 14 days before the changes take effect.